Loyalty Program
In an effort to appropriately recognize and reward our return guest, Seascape Resort is pleased to announce the establishment of our Guest Recognition and Reward Program.
At Seascape Resort, we truly appreciate each and every time a guest “comes back to stay with us.” In fact, Seascape Resort is proud to have one of the highest percentage of “return guest” in the business. This form of guest loyalty is truly appreciated, and worthy of recognition and reward. Below is a brief description of the Guest Recognition and Reward Program. For further information, give us a call at (800) 929-7727.
What is the Seascape Resort Guest Recognition Program?
The Seascape Resort Guest Recognition Program is a loyalty membership program designed to identify “preferred guests” based on frequent stays and establish a system of recognition and reward.
How can I become a member of this program?
Membership in the Seascape Resort Guest Recognition Program is initially based on stays over the last 2 years. The four levels of “preferred guests” are based on the following matrix:
· Silver – Guests who have stayed 3 times or more over the last two years.
· Gold – Silver level guests who have stayed an additional 3 times or more over the last year.
· Platinum – Gold level guests who have stayed an additional 4 times or more over the last year.
· Diamond – Platinum level guests who have stayed an additional 5 times or more over the last year.
How can I upgrade my preferred level?
At any time, member guests may contact the Reservations Department who will verify the reservations and upgrade to the appropriate level.
What benefits do I get for being a “preferred member” of Seascape Resort?
The following list includes the benefits currently offered to preferred members:
Extended checkout time: Silver, Gold and Platinum guest receive a 12:30 PM extended checkout time. Diamond guest receive a 1:00 PM checkout time.
24-hour cancellation privileges: Preferred guest may cancel their reservation up to 24 hours (72 hours for non-preferred guest) prior to arrival with no cancellation penalty.
Seascape Resort Gift Shop Discount: Silver preferred guest receive a 10% discount at the resort gift shop, Gold preferred guest receive a 15% discount, Platinum and Diamond guest receive a 20% discount.
Points Based “Free Night” Program: Preferred guest receive one (1) point for each night of their stay beginning January 1, 2006. Points will accumulate for each night of stay. Guests may also accumulate points for any rooms they are paying for, up to 2 rooms per stay. Points may be redeemed at anytime as follows: 15 points = 1 free night in a studio or Jacuzzi suite; 20 points = 1 free night in a 1-bedroom suite; 25 points = 1 free night in a 1 or 2-bedroom villa. Seascape resort will maintain each preferred guest points listing. Additional points-based benefits may be added during the course of this program.
Check Cashing Privileges: Gold level preferred guest would receive check cashing privileges at Seascape Resort front desk for up to $100 a day ($50 daily limit for standard guest). Platinum and Diamond preferred guest would receive check cashing privileges at Seascape Resort front desk for up to $200 a day.
Priority Check-in Privileges: Gold, Platinum and Diamond preferred guest receive “priority” check-in. While early check-in may not be available, every effort will be made to accommodate our preferred guests, including expedited housekeeping service. Early check-ins, unfortunately, cannot be guaranteed under any circumstances.
Welcome Gift Upon Arrival: All member guests receive a “welcome gift” upon arrival. The welcome gift (amenity) for Platinum and Diamond guests will be delivered to each suite between 3:00 PM and 7:00 PM on the day of arrival, and may be extended by the preferred guest to up to 2 additional suites per stay.
VIP Check-In Privileges: Diamond preferred guest receive VIP check-in privileges which includes porte-cochere expedited check-in or in-suite check-in service. Diamond preferred guest could enjoy checking in without having to leave their car and enter the lobby. A guest service representative will verify reservation and issue keys to guest (upon receipt of signed registration card and credit card authorization) in the porte-cochere, or escort guest to their suite, assist with bag handling and issue keys in the convenience of their suite. This VIP service is based on suite availability prior to 4:00 PM standard check-in time.
Turndown Service Upon request: preferred guests receive turndown service each night during their stay. This service is offered exclusively to our preferred guests. Service must be requested through the housekeeping department and is available each night for each room booked in the name of the preferred guest.
Complimentary use of Seascape Bicycles: Preferred guests may use our Seascape Bicycles for a day at no charge. Up to four bikes per reservation.
Free phone calls within the United States: Diamond and Platinum members can take advantage of free phone calls to numbers within the United States. Calls up to one hour of accumulated time.
Complimentary Newspaper Service: Diamond preferred guest receive complimentary newspaper service which now includes local newspapers. Guest will receive one complimentary newspaper per morning of stay, up to 2 rooms booked by preferred guest. Guest must make prior notification to the guest service/front desk staff as to which newspaper is desired if requested newspaper is other than the USA Today, currently delivered to each suite Monday thru Friday.
Complimentary bottle of wine: Diamond preferred guest would receive a complimentary bottle of wine (selected by the Food and Beverage Director) with dinner reservations booked through Sanderlings restaurant.
How will I be identified as a preferred guest?
A letter will be sent to each guest identified as a preferred guest, along with an overview of the Guest Recognition Program and our current recognition and rewards list. Each guest will be assigned a “preferred number” to quickly identify and confirm their preferred status. Each preferred guest will also receive a personalized card, which includes their name(s), their preferred level of membership, and their member number. The guest will be encouraged to use this number when booking all future reservations. Please mention your membership when making reservations.
Seascape Resort reserves the right to modify or discontinue this Guest Recognition Program at any time, or terminate membership of any guest for conduct inconsistent with Seascape Resort guidelines. This program does not apply to group reservations.